Accommodation Policies
We look forward to welcoming you. To ensure a safe, comfortable, and enjoyable stay for all, please take a moment to review our key policies.
Reservations
Identification: A copy of photo ID and car registration is required at check-in.
Booking Confirmation: A valid credit card is needed to secure your booking. All reservations are subject to availability.
Deposits: Group bookings made directly with us require a deposit.
Cancellations:
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14+ days before arrival (individual bookings): No charge.
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7–14 days before arrival (individual bookings): One night’s charge.
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Within 7 days or no-show (individual bookings): No refund.
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30+ days before arrival (group bookings, 2+ rooms): $100 cancellation fee, balance refunded.
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Within 30 days (group bookings): If we cannot rebook all rooms/sites, up to 15% of the total cost may be retained.
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Group date transfers: Allowed within 12 months (subject to availability, seasonal rate changes, and non-refundable unused credits).
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OTA bookings (Booking.com, Expedia, etc.): Must be cancelled directly with the booking agent.
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48+ hours before check-in: No charge.
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Within 24 hours: One night’s charge applies.
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No Shows: Guests who fail to arrive without notice will not be refunded.
Bond / Security Deposit
Requirement: A refundable security bond is taken at check-in for all stays (long stays, groups, or special bookings).
Amount: Typically $200.00 (may vary depending on stay length, group size, or room type).
Payment: Payable by credit card or cash at check-in. Refunded to the same method once your room is checked.
Coverage: The bond covers damages, lost keys, excessive cleaning, late check-outs, or noise/behaviour issues.
Refund: Returned in full once the room is inspected and no issues are found.
Check-in & Check-out
Check-in: You’ll receive a message when your room is ready.
Reception Hours : (Winter) 9:00am – 4:30pm. (Summer) 8.30am - 5pm. Please arrange in advance for late arrivals.
Keys: Collect your room key from reception.
Check-Out: 10:00am.
Late Check-Out: $50 fee applies unless pre-approved.
Lost Keys: $25 per key. Door lock replacement costs extra.
Payments
Methods Accepted: Visa, MasterCard, debit cards, and cash.
Full Payment: Due 7 days before arrival (off-peak), 14 days before arrival (peak) - unless agreed otherwise.
Currency: All charges are in New Zealand dollars.
Surcharge: 3% applies to all credit card payments.
PayWave: Not available.
Smoking & Alcohol
Smoking: Strictly prohibited indoors. Smoking stands are available in designated outdoor areas. Please use these and dispose of cigarette butts responsibly.
Alcohol: Drinking is allowed in rooms, but excessive consumption leading to disruptive behaviour will not be tolerated.
Accessibility
Rooms: One accessible unit is available – please request in advance.
Parking: Accessible parking is available near rooms.
Noise & Conduct
Quiet Hours: 7:00 pm – 8:00 AM.
Excessive Noise: Loud music, parties, or disturbances will not be tolerated.
Respect: All guests are expected to treat fellow guests and staff with courtesy. Aggressive or abusive behaviour may result in eviction.
No Party Policy: Parties and large gatherings are not permitted.
Group Bookings
Approval: Reservations of 3+ rooms require management approval.
Conditions: Extra bond, pre-payment, or a signed group conduct agreement may be required.
Gatherings: Must be limited to rooms or designated areas.
Child Policy
Welcome: Children are welcome when accompanied by a responsible adult.
Supervision: Children under 12 must be supervised at all times, especially in the pool. Rough play is not permitted.
Conduct & Safety: Parents/guardians are responsible for ensuring appropriate behaviour and covering any damages caused.
Visitors
Registration: All visitors must sign in at reception with ID.
Hours: Visiting hours are 3:00 PM – 6:00 PM (unless pre-arranged).
Overnight: Only registered guests may stay overnight.
Facilities: Facilities (pool, BBQ, laundry room) are for registered guests only.
Responsibility: Guests are liable for their visitors’ behaviour and any damages caused.
Fair Stay
Right to Cancel: Management reserves the right to cancel bookings for unauthorised parties, gatherings, or events.
Immediate Eviction: Guests causing disruptions, noise complaints, or policy breaches may be asked to leave without refund.
Serious Incidents: Security or local authorities may be contacted if necessary.
Privacy
Personal Information: Used only for your stay and not shared unless required by law.
Complaints: Please report any disturbances so we can address them promptly.
Final Authority: Management reserves the right to make final decisions regarding guest conduct.